PRE-SALES SERVICE
1.Project assessment and design
2.Guide to choose suitable gensets
3.Genset room design and installation proposal
4.Low Noise and exhaust solution
5.Genset for special application.
SALES of SERVICE
1.Installation guideline
2.Genset commissioning instruction
3.Operation training at factory
4.Installation and environmental project service.
AFTER-SALES SERVICE
1. Maintenance service;
2.Spare parts supply
3.Emergency repairing service
4.Software Upgrading
5.Technical consultation and regular training plan.
QUALITY SERVICE
Warranty period: 12 months and 1000 running hours whichever reaches first as of on board date of Bill of Lading.
1. FDK has an after-sales service center, which is mainly responsible for after-sales service and technical consultation. We warrant that engineers are available to provide various technical services at any time.
2. Remote service and information about how to solve problems timely are available on our website. We also provide real-time online service.
3. Vulnerable accessory: FDK has an available stock of common backup accessories, and warrants that problems are fixed at the soonest time.
